As awesome as online shopping is, some customers still prefer (or require) the ability to place orders on the phone.
ShopHero Order by Phone provides the personal, live-order experience shoppers need without tying your employees up with time-consuming phone calls.
Shoppers get the personalized attention your store is known for, while leveraging your eCommerce platform to ensure efficient, timely fulfillment. And it’s attractively priced to scale with your store’s specific needs.
Let the ShopHero Order by Phone service handle your phone order challenge, Keep shoppers happy, employees off the phone, and costs in check. Here’s how:
Our agents are patient, caring US-based experts who treat every caller with the same care and respect you give your shoppers. While they are highly efficient, agents are never too busy to chat with the occasional caller who may need a listening ear from their local grocer.
During specified hours, Spanish-speaking customers can call and place orders with native Spanish speaking US-based agents.
Our dedicated team of agents local to the US are ready to assist your shoppers in a professional and friendly manner.
Our order by phone services are available to your customers from 7 am to 5 pm MT Monday through Friday, and 9 am to 5 pm MT on Weekends.
At this time, we are not permitted by law to take EBT and SNAP payments over the phone.
We will provide a number independent of the store's number so that all support and order by phone calls channel directly to us, ensuring our retailers don't lose valuable time on the phone.
Our agents offer a friendly and professional greeting, but we do not at this time answer in the store's name. However, our agents are able to promptly pull up a customer's account information and place the order in good time.
Orders that have been placed can be saved, and items may be favorited for later use.
Orders may be changed anytime as long as the store has not begun prepping the order. Our agents will be able to inform a customer where their order is in the process and if they are able to make any changes.
For all refund inquiries, we defer/transfer the customer to the store.
$3 per order
We strive to respond to all customer inquiries, comments, and complaints in a calm, professional, and friendly manner.
